Understanding client needs
Sometimes our client will provide a detailed specification, and then our experts will work with the client to provide a comprehensive response to the specification, where possible identifying opportunities to work smarter to deliver just what’s needed.
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HOW WE ACHIEVE IT
- Clear Specification
- Customer Driven Focus
- Understanding Context
- Engaging Stakeholders
Owning the problem
When EASL take on work, we don’t just complete the job, we take ownership for the problem. Understanding and engaging with our client’s culture, we work collaboratively to develop the specification, allowing us to provide a relevant work package for the most effective solution.
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HOW WE ACHIEVE IT
- Establishing Efficient Solutions
- Open and Honest Responses
- Working in Partnership
- Shared Goals
Ensuring quality
Our philosophy starts by selecting the engineer with appropriate skills, attitude and experience. In cases where very high assurance is required, the work may be carried out twice by teams acting completely independently and then comparing and contrasting the output.
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HOW WE ACHIEVE IT
- Graded approach to QA
- Risk based assessment
- Relevant engineer selection
Delivery you can rely on
With a detailed specification agreed, suitably qualified and experienced persons (SQEPs) are identified. Programme planning is then put in place to ensure the work is delivered on time and on budget, monitored and controlled via our work management system. Our work management system is designed to ensure timely availability of staff.
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HOW WE ACHIEVE IT
- Flexible approach
- Programme planning
- Responsive to Change
- Work Management System
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